Here is our response to this ruthless and disrespectful decision by Stripe:
Hello,
We have just read your price changes to the grandfathered accounts and wanted to pass our discontent with Stripe's decision. Currently, we are weighing our options to move our business to other partners; however, as a small business that mainly operates in non-US currencies, the changes to your refund policies AND the non-US bank policies will effectively kill our partnership with Stripe.
We do not have tens of thousands of dollars per month worth of processing capabilities; however, we are a growing company as can be seen from our all time graphs on Stripe. We have used Stripe since the beginning and never considered alternatives. Your support team have always been helpful and your capabilities satisfied our needs. Until now.
The price hike to a grandfathered account is utterly unacceptable and looks/smells like a cheap attempt to make more money for the company. Stripe is also a rapidly growing company and grandfathered accounts could not have been hurting its business model. "Grandfathering" has an implied meaning that these people/companies/parties have been together since the beginning and a one-sided breach of this understanding is deeply damaging and distasteful.
In any way, unless Stripe can take steps to show sincerity towards our partnership from early on and rescind the changes to its fee policies, we will move our business out of Stripe before March 15th, 2020.
Hello,
We have just read your price changes to the grandfathered accounts and wanted to pass our discontent with Stripe's decision. Currently, we are weighing our options to move our business to other partners; however, as a small business that mainly operates in non-US currencies, the changes to your refund policies AND the non-US bank policies will effectively kill our partnership with Stripe.
We do not have tens of thousands of dollars per month worth of processing capabilities; however, we are a growing company as can be seen from our all time graphs on Stripe. We have used Stripe since the beginning and never considered alternatives. Your support team have always been helpful and your capabilities satisfied our needs. Until now.
The price hike to a grandfathered account is utterly unacceptable and looks/smells like a cheap attempt to make more money for the company. Stripe is also a rapidly growing company and grandfathered accounts could not have been hurting its business model. "Grandfathering" has an implied meaning that these people/companies/parties have been together since the beginning and a one-sided breach of this understanding is deeply damaging and distasteful.
In any way, unless Stripe can take steps to show sincerity towards our partnership from early on and rescind the changes to its fee policies, we will move our business out of Stripe before March 15th, 2020.
Thanks for the ride and have a great day.