It's very unclear. As someone in tech that's the first thing I wanted to know. There was mention of their version of Notes being EOL. Maybe just upgrading to a new version of Notes?

The actual transition is said to be from servers they sold to servers they still own. But they have at least three email systems, apparently (Outlook, Notes, and something called Verse are all mentioned), and I wonder if this is part of the issue. Three email systems could be worse than any one of them?

Wouldn't a sane approach be to settle on one system first? Or to upgrade one of these to the target one? Migrating all of them at the same time sounds incredibly complicated, with no fallback option if something goes wrong.

Anything involving Notes seems like a dumpster fire. It was so bad at a former employer of mine that people actually left the company because of it. We used it for email and scheduling (or tried to).

They were beginning to trial Outlook around the time I wrapped up there.

Sounds like an old version of Notes to a new version?

to their own servers

"They were transitioning to IBM-owned servers," one source told us. "That's where it broke down."

Yep. Double whammy on the old upgrade meter.

Yeah. I read that and said "Why would I ever hire a consulting company that can't even properly time and prioritize their own upgrades?"

This is literally what people pay them for!