Having worked in Operations in some form or another for the past ~20 years this articulates so well the feelings I have been increasingly having over the past few of those 20 years. Now I manage a small operations team and we experience pretty much all of the issues highlighted in the article.

There needs to be a rethink of how infrastructure, development and deployment is handled.. maybe the solution is to slow things down and insert a little carefully thought out bureaucracy between the layers (can't believe I'm advocating for more bureaucracy!)