Generally, anything not-for-profit and older than 40 years is a technological shit-show.
There's neither the individual or management will to successfully migrate or upgrade at the pace required. Consequently, everything is held together with duct tape and person-hours.
What the actual fuck. If you ever come to Australia the Commonwealth Bank and Australia Post apps are two examples to restore faith in humanity.
They are functional, practical, reasonably intuitive and they keep improving with actual valuable and handy features. Every now and then it still boggles my mind when I use them.
Whenever there is a request for reviews I make sure to mention it. I hope the dev team is paid well because they clearly deserve it.
To be fair, the other bank I use, Handelsbanken, is also sane: displays all the info you need, gives you quick access to functionality etc. Not without its issues, but Klarna takes the cake :))
I worked for a 80+ year old non-profit. Their tech was definitely a shit show before I turned it around. I won't be surprised if it ends up degrades into a shit show again in a decade or so.
Almost immediately after you left, they promptly lost the admin password, Phyllis in accounting said, "why don't we just go back to copy machines and filing cabinets, we know how those work" and they unplugged all your computers.
There's neither the individual or management will to successfully migrate or upgrade at the pace required. Consequently, everything is held together with duct tape and person-hours.