I will say simple was a joy to work with, even for things that were old. I would never have closed on my house in time if not for them. Sadly- it seems that since BBVA -> PNC … everything historic for that account is gone.
Unrelated to banks:
Me: I’m calling because I got a notice that you’re cancelling my healthcare due to non payment of my premium?
Healthcare service line: yes. You had a responsibility to pay it and you didn’t so we cancelled it and we can’t change that decision for 12 months.
Me: but I have a confirmation of the payment from your digital pay system, and a bank statement that shows you have taken payments each month for the last several months.
Healthcare service line: I don’t see those on my end. You should have called to verify we received them. Maybe your credit card or checking account was stolen.
Me: but I can login to your website and it has the payment history.
I miss Simple. I liked it ever since finding it in a sponsored content slot on the new Digg. I cobbled together something like the Goals feature with spreadsheets, but it's not the same.
As for BBVA->PNC, I had to get the CFPB involved just to get confirmation that my account was closed.
I had issues closing my PNC account as well, but eventually I was able to successfully do so. Something had been migrated strangely where I was getting statements and things mailed, but in branch or on the phone they couldn’t pull me up, nor could I login to online banking.
Eventually something happened that triggered a fee, which after two cycles put the account negative, at which point they were able to close the account and I paid the fees.
(The balance had been very low as I had planned to close it but hadn’t before the BBVA->PNC transition!)
I’m
Sorry you had to go through all that. It sounds incredibly frustrating.
But I miss simple so much as well. I miss how easy everything was. Even with my local credit union… who I would rank as okay, it took 10+ days and over a dozen emails to setup online banking.
Yeah I'm fighting with PNC right now. But apparently my paypal account was still pointed at them and charged $4 so now they want a $36 overdraft fee and also won't close the account until it's finished "pending"... I honestly can't believe banks get away with overdraft fees. Damn I miss Simple.
I did a project in the space, and iirc only like 10-20% of overdrafts (by volume) were inadvertent/mis-management, another smaller group were people that didn’t care (accept that they are going to pay a few hundred dollars a year in overdraft in order to not balance their checkbook). But the vast majority actually made a conscious decision yo pay an overdraft fee, usually because it was a better alternative (sadly) than paying a similar fee to the utility, landlord, car lender,etc. and you don’t lose electricity, a roof over your head, or transportation. Depending on how they’re employed they can also be a better alternative to payday lending. Not advocating for overdraft fees, but just saying that mose users are going in with their eyes open (they just have worse alternatives)
I will say simple was a joy to work with, even for things that were old. I would never have closed on my house in time if not for them. Sadly- it seems that since BBVA -> PNC … everything historic for that account is gone.
Unrelated to banks:
Me: I’m calling because I got a notice that you’re cancelling my healthcare due to non payment of my premium?
Healthcare service line: yes. You had a responsibility to pay it and you didn’t so we cancelled it and we can’t change that decision for 12 months.
Me: but I have a confirmation of the payment from your digital pay system, and a bank statement that shows you have taken payments each month for the last several months.
Healthcare service line: I don’t see those on my end. You should have called to verify we received them. Maybe your credit card or checking account was stolen.
Me: but I can login to your website and it has the payment history.
Healthcare service line: hangs up.