> To get concrete, we submitted an application for an apartment let.
It's so hard to hire good help these days. And in the case of apartment building management, it sounds like they're renting out just fine despite the bugs and process fuckups. Hell, even you havent walked away for a competitor.
> Barrier to entry: Businesses like real estate require large capital and tend to be crowded already, so it is difficult for a disruptor to appear.
In a sense, there are startups in the "long term rental" space providing a better frontend to shitty landlords. Even airbnb is moving into that market. Whether they can successfully out UX Prometheus while relying on prometheus as a landlord I cannot say, but its one path out of capital requirements.
> Cultural normalization?: This is the most intriguing point for me. Maybe this level of shoddy service has been normalized and accepted in America - or at least the area we live in. Maybe people just don't know better and hence don't ask for more, and therefore companies can carry on providing what would be considered a sub-par service elsewhere.
Lots of people own housing instead of rent here. But you'll find plenty of similar angst about mortgage processing.
It's so hard to hire good help these days. And in the case of apartment building management, it sounds like they're renting out just fine despite the bugs and process fuckups. Hell, even you havent walked away for a competitor.
> Barrier to entry: Businesses like real estate require large capital and tend to be crowded already, so it is difficult for a disruptor to appear.
In a sense, there are startups in the "long term rental" space providing a better frontend to shitty landlords. Even airbnb is moving into that market. Whether they can successfully out UX Prometheus while relying on prometheus as a landlord I cannot say, but its one path out of capital requirements.
> Cultural normalization?: This is the most intriguing point for me. Maybe this level of shoddy service has been normalized and accepted in America - or at least the area we live in. Maybe people just don't know better and hence don't ask for more, and therefore companies can carry on providing what would be considered a sub-par service elsewhere.
Lots of people own housing instead of rent here. But you'll find plenty of similar angst about mortgage processing.