I was banned from AdWords as well, and while very frustrating, I was able to get the issue resolved through email. The customer service along the way is just terrible. But if you petition for re-instatement, recognize the mistake or violation you made and resolve it, you'll probably be allowed back in.
> But if you petition for re-instatement, recognize the mistake or violation you made and resolve it, you'll probably be allowed back in.
That's a nice thought, but is not practical to me.
I ran ads (just some tests for a day or two, every 4-6 months) for one of my websites that provides a software control panel that manages web-server components and allows you to create websites (kind of like CPanel but for Windows).
This was the "landing page" (a PR5/PR6 page, since 2003):
This is the response I received back from AdWords team...
I confirm that your site has been flagged for unacceptable business
practices and was consequently disabled.
In response to multiple complaints received from users and publishers
about this category of ads, our policies no longer allow sites that
promote low-quality affiliate advertisements, the sale of free items, and
other business models about which we've received multiple complaints.
At this time, it's Google's policy to not accept ads that make
unverifiable, misleading claims about income opportunities for low risk
and minimal effort. Read more about this specific policy at:
http://adwords.google.com/support/aw/bin/static.py?hl=en&topic=28436&guide=28435&page=guide.cs&answer=190440
Thank you for your cooperation.
Sincerely,
Kayo
The Google AdWords Team
Tell me how that's relevant to me or what that means to me?
I sell and support a 100,000-line .NET application that manages tools such as Apache, PHP, and MYSQL.
The best I could come up with was that someone at AdWords decided that my application was immaterial, and that I was instead selling Apache, PHP, and MySQL.
So I contacted them again...
I do understand your point of view and apologize for any inconvenience
this may cause, but unfortunately we cannot provide any further
assistance in this matter. Google’s primary objective is to provide
safe, relevant experiences for our users. The decision to suspend your
account was made after careful review of your account and the low
quality landing page experiences promoted through your ads.
Please refrain from creating any new accounts, as they will be subject
to the same suspension. For privacy reasons, AdWords Support is unable
to provide any additional information regarding this account.
Thank you for your understanding and cooperation.
Sincerely,
Kayo
The Google AdWords Team
It's a nice letter and I do appreciate Kayo getting back to me, but it's still a f-you, we don't care, we don't change our minds, if we made a mistake it's your problem, letter.
I think you should re-design your site to promote your product because from what you've posted here it does sound like a nice management application that could be really useful. But your page looks very much like you are just re-selling GPL software WAMP.
I think what does it for me - all of the promotional text about "building your own website" which indicates that you want to trick naive people that they need your software to run a web server. Instead you should focus on "advanced configuration tools for WAMP servers" and promote all of the things that your software does, without touting the basic WAMP functionality as your own.
It's a mistake, but your landing page looks like a typical affiliate style long-copy sales letter, so I'm guessing they just thought you were an affiliate of the product rather than the original source.
To me it just looks like a typical, badly-designed product page trying to get you to buy the product. How exactly does one distinguish between an "affiliate" sales pitch and an "original source" sales pitch?
It's a joke, and was made after the fact. My attempt at humor. I think you might be the only person that has noticed it.
And it wasn't my website that was banned, but rather the AdWords account was permanently suspended. Google's crawlers/robots have no issue with my website.
> (*subliminal message - it's like a bright sun rising from the east, shining down rays, giving life to websites)
I just noticed one day that the boxshot was the color of the sun (yellow), and is displayed on the right side of the website, which is east, and is the direction where the sun rises each day. I thought it was fitting, considering the sun gives life, and the product does the same for websites.
