I don't think it's unreasonable to demand that products and tools don't spontaneously combust frequently, so long as that demand is based on warranties and other such professional/commercial guarantees.

FOSS's primary problem is that the goal is the tool itself, rather than what is done with the tools: Commercial software exist to let the end user achieve something, which in turn generates profit for the commercial developers. FOSS exist to let the FOSS developers achieve their dreams, end users be damned.

A video editor crashing every hour is a problem for the end user, but if the FOSS developer doesn't care then that's that.

This is why Photoshop will continue to surpass GIMP, and why exceptional FOSS like Blender succeed where other FOSS do not.