Hm. Proposing reasonable alternatives is speaking up. Suggesting changes to the process opens ears to the problem.
Complaining is whining, unproductive and corrosive to discussion.
I call BS on the attitude that complaining is really a public service, that its done with the highest motives. Its done to vent, to gain sympathy, to feel better. Not to help.
Or it may just be a matter of perspective; a manager might call a customer raising a complaint about terrible service someone whining for rebates on their next meal. Does the customer see it that way? Are they venting to feel better or are they making a complaint because they want to redress a failure to deliver qualitatively on their expectation as patrons? Is it both?
Is asking to be escalated to a manager when you call your ISP after numerous failings by level 1 support to adequately solve-to your satisfaction promulgating 'whininess'?
End of the day whatever your chosen nomenclature of "I had the expectation of X and the responsible parties failed, so I'm going to speak up about it" it's just my lone opinion that calling it "victimizing yourself" is absurd.
