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How do you know that they're not monitoring their infra? The OP is complaining that they didn't post an update on the status page. I see no evidence that they were not aware of the issue at the physical hypervisor level before he filled the ticket.


What's the point of monitoring your infra if the report never reaches the party who cares?


that you can proactively fix an issue before some/many/most of the users become aware of the issue.




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